We do not have control over customs and won’t be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Delayed delivery - in very rare instances, packages may take longer than the stated expected time-frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there is no tracking updates for more than 30-60 business days.
This may especially be true during the busier holiday seasons at the year's end (November to December months).
PROCESSING TIME VS SHIPPING TIME
Please note that processing time (1-3 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 1-3 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office). However, we strive to make sure you receive your items as intended as possible.
After your order has been processed, your package will then be picked up by our shipping company for dispatch. Please send an email to firstname.lastname@example.org if you have questions or you are yet to receive your tracking number after 5 business days.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
*We highly encourage customers to register an account with us to keep track of your order.
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
If you have any questions, please send an email to email@example.com.